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Corvallis-Benton County Public Library

Web Site Survey Results Jan-Feb 2007


The following data represent the numerical results of the library's recent web site survey. The margin of error is plus or minus 6%. Based on this data and the many comments we received a number of improvements and additions to our web site have been implemented or are planned, including:

  • addition of Aquabrowser visual search catalog to provide different ways to find materials
  • creation of more dynamic lists and search functions to make it easier to find popular items such as dvds and musical cds
  • improvements to the downloadable audio books service and the addition of downloadable videos

    Thanks for participating in our survey and helping to keep our Library the best!

  •   

     

     

    Total

    Total

    1-How often do you use web site? 

     

     

    Percent

    a-daily

     

    66

    22.00%

    b-weekly

     

    159

    53.00%

    c-monthly

     

    50

    16.67%

    d-rarely

     

    25

    8.33%

    e-never

     

    0

    0.00%

     

     

    300

     

     

     

     

     

    2- Why do you use web site?

     

     

     

    a- hours

     

    74

    24.67%

    b- search catalog

     

    252

    84.00%

    c- articles

     

    37

    12.33%

    d- place hold

     

    240

    80.00%

    e- renew items

     

    199

    66.33%

    f- my account

     

    225

    75.00%

    g- purchase requests

     

    54

    18.00%

    h- ILL

     

    66

    22.00%

    i- check Library events

     

    68

    22.67%

    j- checkouts, overdue, fine info

     

    50

    16.67%

    k- policy info

     

    13

    4.33%

    l- other

     

    10

    3.33%

     

     

     

     

    3- Please rate the Library web site

     

     

     

    a- up to date information                                        

    Good

    244

    84.14%

     

    Fair

    45

    15.52%

     

    Poor

    1

    0.34%

     

     

     

     

    b- easy to find what I want                                           

    Good

    191

    64.97%

     

    Fair

    92

    31.29%

     

    Poor

    11

    3.74%

     

     

     

     

    c- speed                  

    Good

    208

    71.23%

     

    Fair

    73

    25.00%

     

    Poor

    11

    3.77%

     

     

     

     

    d- pleasing visual appearance                    

    Good

    194

    67.36%

     

    Fair

    82

    28.47%

     

    Poor

    12

    4.17%

     

     

     

     

    4- What materials are most difficult to find?

     

     

     

    a- adult fiction

     

    40

    13.33%

    b- adult non-fiction

     

    35

    11.67%

    c- children’s material

     

    18

    6.00%

    d- VHS films

     

    34

    11.33%

    e- DVDs 

     

    99

    33.00%

    f- books on cassette or CD

     

    35

    11.67%

    g- downloadable audio books

     

    11

    3.67%

    h- music CDs

     

    57

    19.00%

    i- magazine articles

     

    29

    9.67%

    j- Spanish language materials

     

    8

    2.67%

    k- other

     

    19

    6.33%

    100 people did not answer #4 

     

     

     

     

     

     

     

    6- What new databases are you most interested in?

     

     

     

    a- full-text magazine articles

     

    123

    41.00%

    b- genealogy 

     

    59

    19.67%

    c- homework help 

     

    67

    22.33%

    d- how-to guides

     

    75

    25.00%

    e- consumer guides 

     

    88

    29.33%

    f- antiques and collectables

     

    20

    6.67%

    g- music

     

    78

    26.00%

    h- legal research

     

    34

    11.33%

    i- business 

     

    22

    7.33%

    j- other

     

    16

    5.33%

    84 people did not answer #6

     

     

     

     

     

     

     

     

     

     

     

    9- What web site additions would you like?

     

     

     

    a- more lists like videos, music CDs, DVDs, etc.

    Very Interested

    134

    61.75%

     

    Somewhat Interested

    65

    29.95%

     

    Not Interested

    17

    7.83%

     

    Don't Know

    1

    0.46%

     

     

     

     

    b- RSS information feeds 

    Very Interested

    22

    11.76%

     

    Somewhat Interested

    31

    16.58%

     

    Not Interested

    38

    20.32%

     

    Don't Know

    96

    51.34%

     

     

     

     

    c- podcasting of library events 

    Very Interested

    22

    11.76%

     

    Somewhat Interested

    65

    34.76%

     

    Not Interested

    72

    38.50%

     

    Don't Know

    28

    14.97%

     

     

     

     

    d- text messaging 

    Very Interested

    41

    21.81%

     

    Somewhat Interested

    36

    19.15%

     

    Not Interested

    100

    53.19%

     

    Don't Know

    11

    5.85%

     

     

     

     

    e- more FAQ’s

    Very Interested

    20

    11.05%

     

    Somewhat Interested

    61

    33.70%

     

    Not Interested

    65

    35.91%

     

    Don't Know

    35

    19.34%

     

     

     

     

    f- interactive videos/tutorials

    Very Interested

    37

    19.47%

     

    Somewhat Interested

    67

    35.26%

     

    Not Interested

    67

    35.26%

     

    Don't Know

    19

    10.00%

     

     

     

     

    g- combined searching with other web sites like Amazon

    Very Interested

    61

    30.81%

     

    Somewhat Interested

    67

    33.84%

     

    Not Interested

    53

    26.77%

     

    Don't Know

    17

    8.59%

     

     

     

     

    h- staff selected/recommended lists

    Very Interested

    95

    44.39%

     

    Somewhat Interested

    84

    39.25%

     

    Not Interested

    29

    13.55%

     

    Don't Know

    6

    2.80%

     

     

     

     

    i- patron reviews/comments on the web site

    Very Interested

    58

    29.00%

     

    Somewhat Interested

    83

    41.50%

     

    Not Interested

    49

    24.50%

     

    Don't Know

    10

    5.00%

     

     

     

     

    j- library related blogs

    Very Interested

    22

    11.89%

     

    Somewhat Interested

    46

    24.86%

     

    Not Interested

    94

    50.81%

     

    Don't Know

    23

    12.43%

     

     

     

     

    k- more downloadable audio books

    Very Interested

    65

    33.68%

     

    Somewhat Interested

    52

    26.94%

     

    Not Interested

    56

    29.02%

     

    Don't Know

    20

    10.36%

     

     

     

     

    l- downloadable movies, TV shows, etc.

    Very Interested

    75

    39.06%

     

    Somewhat Interested

    56

    29.17%

     

    Not Interested

    46

    23.96%

     

    Don't Know

    15

    7.81%

     

     

     

     

    m- apply for a library card online 

    Very Interested

    45

    25.57%

     

    Somewhat Interested

    52

    29.55%

     

    Not Interested

    59

    33.52%

     

    Don't Know

    20

    11.36%

    55 people did not answer question #9

     

     

     

     

     

     

     

    11- What is your age?

     

     

     

    a- 4-12

     

    7

    2.56%

    b- 13-19

     

    34

    12.45%

    c- 20-35

     

    61

    22.34%

    d- 36-50

     

    92

    33.70%

    e- 51-64

     

    58

    21.25%

    f-  65-80

     

    18

    6.59%

    g- over 80

     

    3

    1.10%

     

     

    273

     

     

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